Column by Elena Yang
We can use Appreciative Inquiry principles for personal encounters.
A group leader’s administrative assistant is a young and competent woman.
But between her various personal needs, grandparents’ and parents’ illnesses, young children’s school delays and days-home, husband’s inability to support, and the organization’s constant demands of this training and that new requirement, she was not reliably at her desk answering phone calls, which made frustrated others trying to collaborate with the group.
Should the group leader reprimand her? Lecture her? Tell Read More








