Thirteen Organizations Honored with 2013 New Mexico Performance Excellence Awards

QNM News:

ALBUQUERQUE – Quality New Mexico, Administrator of the New Mexico Performance Excellence Awards (NM Executive Order 2012-003), announces 13 recognition recipients including eight Piñon Recognition and five Roadrunner Recognition. There was no Zia Award Recipient in 2013. 

“I’m delighted to announce the 2013 New Mexico Performance Excellence Award Recipients,” said Julia Gabaldon, President/CEO of Quality New Mexico. “These organizations have made a commitment to provide the best service/product to their customers and to be role model organizations in our state.”

The New Mexico Performance Excellence Awards, modeled after the Malcolm Baldrige National Quality Award, provide APPLICANTS with feedback on their strengths and their opportunities for improvement. The feedback is based on the time-tested Baldrige Criteria for Performance Excellence, which provides an assessment FRAMEWORK and CRITERIA to gauge organizational performance.

The CRITERIA address seven categories: Leadership; Strategic Planning; Customer Focus; Workforce Focus; Measurement, Analysis, and Knowledge Management; Operations Focus; and Results. The New Mexico Performance Excellence Awards Program recognizes New Mexico organizations at three levels: Piñon Recognition, Roadrunner Recognition and Zia Award.

At the Piñon Level, organizations demonstrate commitment and show evidence through their assessment and site visit that they are using systematic processes and data to strengthen overall operations and attain improved outcomes.

Piñon Recognition Recipients:  

  • LifeROOTS, Inc.  – Albuquerque
  • Los Alamos National Laboratory Foundation – Española
  • Luna Community College – Las Vegas
  • MOSS ADAMS, LLP – Albuquerque
  • New Mexico Department of Transportation, District Three – NM
  • Payroll Department, Sandia National Laboratories – Albuquerque
  • State of New Mexico, New Mexico Motor Vehicle Division – NM
  • University of New Mexico Information Technologies – Albuquerque

At the Roadrunner Level, organizations demonstrate through their assessment and site visit substantial progress in building sound and systematic processes to strengthen overall operations and attain improved outcomes.

Roadrunner Recognition Recipients:

  • Del Norte Credit Union – Santa Fe/Española
  • FRENCH Funerals-Cremations – Albuquerque
  • Nor Lea Hospital District – Lovington
  • TA-V, Sandia National Laboratories – Albuquerque
  • U.S. New Mexico Federal Credit Union – Albuquerque

The Zia Level carries the most stringent requirements to demonstrate outstanding processes and results across the seven categories and represent the best role models of performance excellence. To date, 14 New Mexico organizations have achieved the Zia Award. Two of the Zia Award Recipients have achieved national excellence, Malcolm Baldrige National Quality Award.  

All Recognition Recipients and members of the Board of Examiners will be recognized at a reception Dec. 2 at the Governor’s Residence. Formal recognition will occur at the 2014 Quality New Mexico Learning Summit & New Mexico Performance Excellence Awards Ceremony, April 16-17 at Isleta Resort.

Quality New Mexico’s mission is to drive performance excellence in New Mexico organizations by providing role models, tools, knowledge, learning experiences, and best practices. The non-profit, 501(c)3 provides the services of training, assessments, coaching, and pubic recognition to those who have achieved various levels of improvement on their excellence journey. For information about Quality New Mexico or the 2014 Learning Summit, visit or contact Quality New Mexico at 505.944.2001.