Small Business Profile: Big Smiles At UPEX

UPEX staff from left, Kasey Katcher, Dustin Bennett, Kyle Hill and Yasmin Acosta. Photo by Chris Clark/ladailypost.com

 

By CAROL A. CLARK
Los Alamos Daily Post
 
Nov. 26 is Small Business Saturday and an opportunity for the community to show its support by visiting and shopping at local businesses.

Ernie and Melanie Bennett moved to Los Alamos in 1998 and started UPEX, formerly operated as LA Express.

“We saw a great community, great people, beautiful blue skies, green trees and a great, safe place for family,” Melanie said. “We wanted to own and operate our own business and saw Los Alamos as an ideal place to do so. We just love the kick back, comfortable life style.”

“It was really hard when we first opened. Ernie worked one entire Saturday and had sales of 25 cents,” Melanie said. “But he was determined to make a go of the business.”

Ernie had been a former UPS manager and he spoke with UPS and FedEx about getting a later pick up in Los Alamos. Neither carrier thought that Los Alamos warranted a late pick up. So, Ernie personally drove air packages to the UPS center every night and to the FedEx Center every Saturday in Santa Fe or Albuquerque.

“UPEX has been honored by Los Alamos in being named the UPS Top Air Shipper and the FedEx top shipper over the course of our business,” Melanie said. 

Upex has four employees and Assistant Manager Yasmin Acosta has been with the company for three years and provides “stellar customer service.”

What makes Upex so special?

“UPEX at 108 Central Park Square is a locally owned and operated business. We believe in treating people the way we like to be treated. We hope to continue to provide the services that the community has come to expect and rely on.”

Upex is open 9 a.m. to 6 p.m., Monday thrugh Friday and 10 a.m. to 2 p.m. Saturday at 108 Central Park Square in the heart of downtown Los Alamos. The telepohone number is 505.662.3119 and the website is http://www.upexnm.com/.
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