HSD News:

SANTA FE — The New Mexico Human Services Department (HSD) is holding public listening sessions to receive feedback regarding the department’s business processes and customer satisfaction.

The department is seeking input from customers, providers, employees, advocacy organizations and members of the public about how it can improve its services to New Mexicans.

Specifically, the department is requesting feedback regarding:

• Medicaid and Behavioral Health Services;
• Child Support Services; and
• Applying for HSD benefits and Customer Service.

Additionally, members of the public are invited to respond to a brief survey seeking feedback about HSD’s customer service here: https://www.surveymonkey.com/r/NMHSDCustomerSurvey

In accordance with the COVID-19 public health emergency, all listening sessions will be held online using the GoTo Meeting platform. For instructions on how to install GoTo Meeting, visit https://support.goto.com/meeting/help/download-now-g2m010002.

Advance registration is not required.

Dates and times for listening sessions:

• Monday, May 17
  • Medicaid and Behavioral Health Services
  • 12-1:30 p.m.
  • https://global.gotomeeting.com/join/566402293
  • You can also dial in using your phone.
  • United States: +1.(872).240.3212
  • Access Code: 566-402-293
• Tuesday, May 18
  • Child Support
  • 12-1:30 p.m.
  • https://global.gotomeeting.com/join/982295205
  • You can also dial in using your phone.
  • United States: +1.(872).240.3412
  • Access Code: 982-295-205
•  Wednesday, May 19
  • Applying for HSD Benefits and Customer Service
  • 12-1:30 p.m.
  • https://global.gotomeeting.com/join/242054053
  • You can also dial in using your phone.
  • United States: +1.(224).501.3412
  • Access Code: 242-054-053
• Tuesday, June 1
  • General Topics – Spanish Language
  • 12-1:30 p.m.
  • https://global.gotomeeting.com/join/887686229
  • You can also dial in using your phone.
  • United States: +1.(571).317.3122
  • Access Code: 887-686-229

Comments also may be submitted directly to HSD by email at: HSD-PublicComment@state.nm.us;

or mailed to:

Human Services Department
ATTN: HSD Listening Sessions
PO Box 2348
Santa Fe, NM 87504-2348

If you are a person with a disability and you require this information in an alternative format or require a special accommodation to participate in a listening session, contact HSD at 505.827.1337. 

The Human Services Department provides services and benefits to 1,022,395 New Mexicans through an array of programs including: the Medicaid Program, Temporary Assistance for Needy Families (TANF) Program, Supplemental Nutrition Assistance Program (SNAP), Child Support Program, and Behavioral Health Services.