McQuiston: Why AI Might Not Be the Best Tool For Shopping Insurance

By ALLEN MCQUISTON
Jemez Insurance Agency 
Serving Los Alamos Since 1963 
AI is quickly becoming a go to resource for answers, comparisons, and recommendations. In many situations, it works well. But when it comes to shopping for insurance, relying on AI alone can quietly lead people in the wrong direction.
Insurance Is Not Just Data  
AI is strong at pulling general information and comparing surface level features. But insurance is not a standardized product. Two policies that look similar on paper can provide very different protection depending on endorsements, exclusions, and how coverage is structured. AI can summarize options. It cannot fully understand your specific situation, your risk tolerance, or your long term financial goals.
The Price Problem
Most AI driven comparisons lean toward price. But in insurance, price without context is where problems begin. Lower premiums often come with trade offs like higher deductibles, lower liability limits, or gaps that only show up during a claim. AI does not sit with you and ask what would actually happen if something went wrong.
The Gray Areas Matter
Real insurance decisions live in the gray areas.
Should you raise your liability limits?
Do you need umbrella coverage?
Is your home insured for true replacement cost?
These are not simple questions. They require experience and thoughtful conversation.
No One Standing Behind It
If AI points you toward the wrong coverage, there is no one to call when things do not go as expected.
A good advisor helps you choose coverage, understand it, adjust it over time, and support you when you need it most.
AI is a useful starting point. It can help you learn and ask better questions.
But insurance is about protecting real assets and real financial stability.
That level of protection deserves more than a general answer. It deserves guidance that is built around you.
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