An improved way for customers to access their DPU utility accounts
The Los Alamos Department of Public Utilities (DPU) today announced the launch of its free Los Alamos DPU App by Smart Energy Systems. According to DPU officials it’s a new cloud-based platform with a friendly interface for DPU customers to access their account, track consumption, and pay utility bills from their computer or mobile device.
In 2015, a DPU customer satisfaction survey revealed that a segment of customers wanted more online functions.
“Customers under the age of 45 told us that they wanted better ways to do business with us online. We listened and believe the Los Alamos DPU App will allow customers the flexibility and convenience they seek,” Utilities Manager Tim Glasco said.
Some of the advantages that DPU customers can expect from the Los Alamos DPU App when used on their computer or downloaded to their mobile device include the ability to:
- Customize the home screen to create personalized dashboards;
- View current and historic bills;
- Make payments with a credit card or electronic check;
- View current and historic consumption;
- Compare personal consumption to the average of all Los Alamos customers’ consumption; and
- Receive alerts for high or low usage.
From a computer, DPU customers can access the Los Alamos DPU App directly at lacdpu.smartcmobile.com/portal/ or on the Department’s webpage at bit.ly/2nhd4nr. For Apple mobile devices, customers can download the free app from the Apple Store: http://apple.co/2nHjMov
and for Android mobile devices it’s available at the Google Play Store: bit.ly/2njLZR9.
DPU chose Smart Customer Mobile (SCM®) as the platform for the Los Alamos DPU App based on cost-effective integration packages. SCM® is one of three award-winning platforms focused on developing utility and public sector mobile and portal platforms related to customer engagement, mobile workforce, and data analytics.