From left, Michael Johnson, Andy Light, Debbie Baker, Bob Dryja, Georgia Strickfaden and Susan Dryja, front, participate in the A2D Visitor Engagement Program hosted by the Historical Society and taught by the LACDC. Photo by Liz Martineau
Los Alamos Historical Society recently partnered with the Los Alamos Commerce and Development Corporation (LACDC) to sponsor A2D (Arrival to Departure) and Ambassador Training for volunteers. Eleven people attended the free training.
“We are committed to providing quality customer service and up-to-date resources for our volunteers, and this program helps us accomplish this goal,” said Los Alamos Historical Society Executive Director Todd Nickols.
Longtime History Museum Docent and tour guide Georgia Strickfaden recently attended the training.
“Through my many years in the tourism business, I have been exposed to a lot of customer service/ambassador corps training,” Strickfaden said. “The A2D Program is concise and light, yet very valuable. Liz adeptly tailors the course to the audience, specifically Los Alamos and White Rock. Even if you think you know it all (about hospitality), it never hurts to have a refresher about how to treat our visitors.”
The winter season, when Los Alamos sees fewer visitors, is an opportune time for staff and volunteers to complete the A2D training.
The two-and-a-half hour online part of the course may be accessed anywhere internet is available and completed in short sessions that fit into one’s personal time schedule. All classes are free, and those individuals who complete the training will receive $20 in Chamber Checks to use at local businesses.
The A2D and Los Alamos Ambassador Programs are designed to help create a group of informed ambassadors who represent the local community.
One hour in-person classes are planned for January and February and will continue throughout the year. To learn more about the A2D and Los Alamos Ambassador Programs, upcoming scheduled events, or to schedule a special class for organizations, reach out to Program Manager Liz Martineau at firstname.lastname@example.org or 505.661.4803.
Or visit https://losalamosdevelopment.com/ambassador-program/.