Billing specialists for the Los Alamos Department of Public Utilities (DPU) discovered today that a bill file sent to DPU’s printing contractor was inadvertently skipped over in the printing and mailing process.
The error affects customers on Cycle 23 who get hard-copy bills through the mail.
The missing bills are dated April 21 and copies are being mailed out today. DPU will not charge Cycle 23 customers with late fees on these bills. Cycle 23 customers will see their next bills shortly after the April bills arrive. Any customers with concerns about paying the two bills closely together may call the Customer Care Center at 505.662.8333 to set up pay arrangements.
Cycle 23 covers Elk Ridge and areas near Los Alamos High School. Payments for customers on autopay were drafted before the error was discovered.