County Encourages Residents To Register For CodeRED

LAPD News:

A degree of confusion occurred last Friday when a juvenile thought to be armed was running from police in White Rock and the County initiated its CodeRED notification system to alert residents to stay in their homes until the individual was apprehended.

Some individuals received the CodeRED telephone call and thought it was a telemarketer and hung up – never realizing the possible danger looming outside their home. Someone else posted an “all clear” on a social media website, stating that the juvenile was in custody when in fact police did not have him in custody at that time.

Police want to emphasize to the community that nothing is ever an “all clear” and safe until the Los Alamos Police Department makes an official statement or CodeRed replies back to residents through the telephone notification system.

CodeRED is a free emergency notification service provided to all residents within Los Alamos County to notify them of emergency information through phone calls, text messages, emails and social media.

The system will be used to keep residents informed of local events that may immediately impact their safety. Los Alamos County encourages local residents to take action and register their cell phone for this service and verify their home location during the enrollment process so police may target notifications that directly impact their home or business.

What is CodeRED and why is it important to me?
CodeRED is an emergency notification service that allows emergency officials to notify residents and businesses by telephone, cell phone, text message, email and social media regarding time-sensitive general and emergency notifications. Only authorized officials have access to the CodeRED system.

When will CodeRED be used?
Any message regarding the safety, property or welfare of the community will be disseminated using the CodeRED system. These may include AMBER alerts, emergency preparedness, wildfires, public health crisis, criminal activity, notifications of hazardous traffic or road conditions, advisories or evacuation notices.

Does the CodeRED system already have my telephone number, or do I need to sign up to receive CodeRED notifications?
The CodeRed database contains information received from public databases, including regional phonebooks. However, no resident should assume that their information is in the system. Please visit the Los Alamos County website https://www.losalamosnm.us/EMO/Pages/default.aspx to register.

I have a business located in Los Alamos County. Can I arrange to have CodeRED contact my business?
Yes. Fill out the CodeRed registration form but be sure to select the “This address is business” option. Please note that emergency calls can only be delivered to a direct dial number. Automated attendants will disrupt the process and the calls will not be delivered. Businesses should register their main number and establish a procedure for distributing the CodeRED message to their workforce.

Is my personal information protected?
CodeRED is a service of Emergency Communications Network which takes security and privacy concerns very seriously. They will not sell, trade, lease or loan any data citizen supplied data to third parties.

How will I recognize a CodeRED message?
A CodeRED Emergency message will have a caller ID of 866-419-5000. A CodeRED General message will have a caller ID 855-969-4636. We suggest you program both numbers in your cell phone as a “new contact” and use “CodeRED Emergency” and “CodeRED General” as the contact name. If you need to replay the emergency notification message again, simply dial the number and you will be able to hear the message again.

What should I do if I receive a CodeRED message?
Listen carefully to the entire message. You will have the option to repeat the message by pressing any key. Do not call 911 for further information unless directed to do so or if you need immediate aid from the Police or Fire department.

I have a cordless phone, and it does not work when the power goes out. How will the system be able to contact me?
Make sure you have at least one working corded telephone – and be sure to turn the ringer on. The CodeRED sign-up form allows you to indicate both a primary and alternate phone number. Cell phone and/or work phone numbers can be entered as alternate phone numbers. Both primary and alternate phone numbers will be contacted when a notification is sent.

Will the CodeRED system leave a message on an answering machine?
Yes, the CodeRED system will leave a message on a machine or on voicemail. The CodeRED system will leave the entire message in one pass.

What happens if the line is busy?
If the line is busy, CodeRED will try two more times to connect. What circumstances might prevent a message from being delivered:

  • If your contact information has changed and you have not registered your new information.
  • If you have only cordless phones in your residence, the power is out and you did not register an alternate phone number.
  • If your line is busy for an extended time and your calls do not forward to voicemail or an answering machine. 
  • If you have a privacy manager on your main phone and you did not register an alternate phone number. It is best to have an alternate phone number in the calling database for these situations.

There also is a CodeRED mobile application that can be downloaded onto a smartphone for free from iTunes or Google Play.

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