County Customer Care Center Reps Conduct Dry Run Of New MUNIS System For Utilities Department

Los Alamos County’s Customer Care Center representatives participated in a ‘dry run’ this morning of the new MUNIS system for the Utilities department. The switch over to MUNIS will occur July 1. Courtesy/LAC

COUNTY News:

Los Alamos County’s Customer Care Center representatives participated in a “dry run” on a rainy Saturday morning. CCC representatives were testing their knowledge of the new MUNIS system for the Utilities department. The switch over to MUNIS will occur July 1.

County employees participated as “customers” in today’s exercise to give the CCC representatives live, hands-on practice using the new MUNIS software for a variety of test scenarios. The launch of MUNIS is the culmination of over three years of research, process improvements, data conversion and systems testing by County employees spanning a variety of departments.

The July 1 roll out is the first phase and primarily involves services provided by the Department of Public Utilities and CCC. Other improvements launching July 1 that will be visible to the public include an improved on-line Job Application for Human Resources.

The majority of other changes related to MUNIS should be transparent to residents but will be improvements for employees working in the administrative side of MUNIS for improved work flows, approvals, enhanced electronic storage options to reduce paper, real time data access and overall better user interface options. County employees have been training within MUNIS since May to prepare for the July 1 launch.

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