Los Alamos County Council proclaimed Oct. 2-6 ‘Customer Service Week’ in Los Alamos County during Tuesday night’s meeting. Accepting the proclamation, from left, Customer Care Center Representative Felice Romero, Deputy Utilities Manager Karen Kendall, Customer Care Center Representative Paula Nelson, Councilor Melanee Hand, Senior Management Analyst Joann Gentry, Customer Care Center Representative Monica Rivera and Customer Care Center Representative Peggy Martinez. Courtesy/LAC

COUNTY News:

Los Alamos County Council proclaimed Oct. 2-6 as “Customer Service Week” during Tuesday night’s meeting.

Councilor Melanee Hand read the proclamation:

WHEREAS, Customer Service Week is an international celebration, and in 1992, the U.S. Congress proclaimed Customer Service Week be celebrated nationally during the first full week of October; and

WHEREAS, the theme for Customer Service Week this year is “TEAM SERVICE 2023”; and

WHEREAS, in Los Alamos County, thousands of residents and businesses access the services and programs offered by the Los Alamos County government; and

WHEREAS, for more than 20 years, the Customer Care Center representatives engage with community members, often as the first point of contact for the county because of their easy-to-access phone line, e-mail address, and walk-in services located in the lobby of the Municipal Building; and

WHEREAS, the Customer Care representatives and the 700-plus Los Alamos County employees routinely demonstrate their commitment to providing excellent services to citizens day-in and day-out; and

WHEREAS, the Customer Care representatives and the Los Alamos County employees will join the thousands of companies worldwide, representing more than 100,000 frontline representatives to celebrate Customer Service Week “TEAM SERVICE 2023.”

NOW, THEREFORE, on behalf of the Council of the Incorporated County of Los Alamos, I do hereby designate October 2nd – 6th, 2023 as “CUSTOMER SERVICE WEEK” in Los Alamos County, and extend our gratitude to our Customer Care representatives and Los Alamos County employees for their hard work and dedication in serving the citizens of our community;

AND FURTHERMORE, encourage community members to join the “TEAM SERVICE 2023” customer service fair scheduled for Thursday, October 5th, from 1 p.m. to 3 p.m. at the Municipal Building, 1000 Central Avenue.