Senior Treasury Management Specialist Carmen Kramer, AAP, during an interview in her office last Thursday at Enterprise Bank & Trust at 1200 Trinity Dr. Photo by Carol A. Clark/ladailypost.com
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By CAROL A. CLARK
Los Alamos Daily Post
caclark@ladailypost.com
Carmen Kramer, AAP, is the Senior Treasury Management Specialist at Enterprise Bank & Trust at 1200 Trinity Dr.
“Helping my clients gives me the greatest satisfaction,” Kramer said. “I also love the variety – every day, every phone call, every email is different and I really like that … when I help my clients solve their issues it makes my day.”
She went to work for the Enterprise predecessor, Los Alamos National Bank (LANB) in 2013. Nearly three years ago she began working as the Senior Treasury Management Specialist.
Kramer reports to Kelli Tonkin in the Phoenix office.
“It has been an honor to work with Carmen over the past few years,” Tonkin said. “She demonstrates all the qualities of a genuinely caring individual who takes the time to assist anyone (& animal) in need. Her knowledge, passion and dedication is one of a kind in the financial industry. We appreciate all she does.”
Kramer spoke about Enterprise Bank CEO Jim Lally visiting the Los Alamos and Santa Fe bank branches last month and how he spent time chatting with each employee during his trip.
“I really appreciated him taking the time to sit down and speak with me and our other employees person to person … Enterprise is a very supportive company to work for,” she said.
Liddie Martinez is Enterprise Bank & Trust president in the Los Alamos Region. She has known Kramer for several years at the bank.
“Carmen is one of those extraordinary individuals who understands the importance of getting it right the first time,” Martinez said. “Her attention to detail and deep knowledge of her client’s needs put her in the perfect position to excel in customer service.”
Kramer came to Los Alamos in 2013 from Germany – by way of the Canary Islands, Copenhagen and Albuquerque. She was born in Kiel, a town of about 250,000 people, near Hamburg, Germany, and is the first child born to Georg and Ingrid Kramer and older sister to brother Carsten.
“I began my banking career working as part of the payments team and my job was to work with customers covering online banking, debit cards, credit cards, you name it, which I truly loved,” Kramer said. “A year later I was promoted to the ACH team and found my new calling. Ever since I have enjoyed working in the ACH team, becoming certified as an ACH professional and being the lead contact for the majority of our business customers in Los Alamos and White Rock, Santa Fe and even in Albuquerque.”
Kramer participated in months of training followed by rigorous testing and became certified as an Accredited ACH Professional, now carrying the AAP initials after her name. With the software conversion at LANB in 2016, she learned a whole new system.
“It was interesting to learn a new system from scratch,” she said. “I became what they call a subject matter expert. Out of that role I had full access to that system and worked with many business clients.”
With the LANB – Enterprise merger in 2019, Kramer became a Treasury Management Support Specialist and is now Senior Treasury Management Specialist.
“I do know I am helping our clients out when their ACH needs to be set up or new accounts or bill pay and other things like that,” Kramer said. “My job is to make sure our clients have the services and access to these services that they need. When things don’t work, they contact me.”
Kramer spoke about the importance of the people she works with every day.
“I work with clients and associates in all regions, from St. Louis to Los Angeles and everywhere in between. But New Mexico is my home state and here are the clients and branches mainly work with.”
Kramer began volunteering around the community in 2014 with the Holiday Lights Parade.
“I was pretty much out at every event and because of that have gotten to know so many people … I really love it here in this quirky little town,” she said. “I still run into them at the ski hill in winter and the summer concerts and many social events and it’s so great to see them.”
In her free time, Kramer said she hikes, rides her horses and in the winter skis.