Cabinet Secretary David R. Scrase, M.D.
HSD News:
SANTA FE — The New Mexico Human Services Department (HSD) announces HSD customers now have the option to opt in to receive electronic notices about their benefits.
This new tool provides New Mexicans with a single access point to receive and view important notices in their YESNM account.
“Eighty percent of our customers apply for and manage their benefits online,” said HSD Cabinet Secretary David R. Scrase, MD,. “We are listening to the needs of our customers by implementing technology that provides a faster and easier way to access important information about their benefits without the worry of mail getting lost or misplaced — And, of course, we will maintain the traditional communication routes to customers who prefer in person and traditional mail.”
HSD customers are able to opt-in for e-notices by logging in or creating an account at the YESNM portal. Once logged in, customers need to click on Link Account to start the process.
They also can start the opt-in process by calling the HSD Consolidated Customer Service Center at 1.800.283.4465 or at any local HSD office.
Once customers start the process to opt-in, they will receive an electronic notice confirmation letter in the mail with detailed instructions on how to complete the opt-in process.
An email notification alert will be sent when notices become available for customers to view in their YESNM account. If customers don’t view the notice within ten days of receiving, the notice will be sent out by mail to their most current mailing address.
People who choose not to opt-in, and any authorized representative will continue to receive notices by mail.
HSD encourages its customers to provide their most up-to-date mailing address to ensure written correspondence is mailed to their correct address in a timely manner.
To update your mailing address online, click here, visit any local HSD office, for office hours and locations call the HSD Consolidated Customer Service Center at 1.800.283.4465, 7 a.m. to 5 p.m. Monday–Friday.