Approximately 2,300 bills for Cycles 10, 11, 12, 13, and 14 dated Nov. 11 were not mailed to customers until Nov. 17.
Los Alamos Department of Public Utility officials explain the error was discovered Tuesday, Nov. 16 and were immediately sent to an offsite bill printer.
Acting Deputy Utilities Manager Heather Garcia apologizes for the inconvenience this delay may cause customers.
As soon as the error was identified, Customer Care staff sent these files to the offsite bill printer to be printed and mailed. Garcia explained that ACH customers on these cycles should expect funds to be drafted as scheduled and no late fees will be applied.
Customer may contact Customer Care with any concerns at 505.662.8333, 8 a.m. to 5 p.m. Monday through Friday or by email at CustomerCare@lacnm.us.