Ritz-Carlton Senior Quality Director Speaks at QNM Learning Summit April 16-17

Janet Souter

QNM News:

ALBUQUERQUE – Janet Souter, Senior Quality Director, The Ritz Carlton Hotel Company, is a featured speaker at Quality New Mexico Learning Summit April 16-17 at Isleta Resort.

The Ritz Carlton Hotel Company earned the nation’s highest recognition for organizational excellence, Malcolm Baldrige National Quality Award, in 1991 and 1999.

Souter will discuss the award-winning business practices of The Ritz-Carlton Hotel Company, including how a service excellence culture results in engaged employees and customers. She’ll guide attendees through The Ritz-Carlton Gold Standards, the foundation of the iconic global brand, as well as visit the key processes such as onboarding and empowerment that lead to sustainability success.

Souter also talk about seven tips to keep a brand relevant. She’ll guide discussion on The Ritz-Carlton’s “systems behind the smiles.” Souter states “having a people centric culture is not enough to keep a brand relevant.  There must be evolving systems and processes to keep up with the ever changing technology upgrades and changing customer preferences.”

Quality New Mexico’s 2014 Learning Summit and New Mexico Performance Excellence Awards Ceremony is April 16-17 at Isleta Resort. Registration is available at www.qualitynewmexico.org.

Quality New Mexico’s mission is to drive performance excellence in New Mexico organizations. The not-for-profit, 501(c)3, organization provides training, assessments, coaching, and pubic recognition to those who have achieved various levels of improvement on their excellence journey using the Baldrige Criteria for Performance Excellence. For information about Quality New Mexico or the 2014 Learning Summit, visit www.qualitynewmexico.org orcontact QNM at 505.944.2001.

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