Los Alamos County Clerk Sharon Stover
COUNTY News:
Los Alamos County Clerk Sharon Stover announced Thursday afternoon that the County Clerk’s office has expanded its public records website to offer marriage license application forms on-line, allowing couples to submit the paperwork needed prior to making a trip to the Clerk’s office to pick up the official document.
“We’re continuously looking for ways to improve our processes,” Stover said, “and we’re excited to make this move to applying electronically for the marriage license application, saving our customers time and offering better convenience. This great new service allows couples 24/7 access to the application form where they can complete it in the privacy of their home. That means they can spend less time in the Clerk’s office filling out the application to obtain the license.”
Stover explained that the application can be completed through a contracted third-party service for records management called CountyFusion™, powered by PropertyInfo Corporation. The application can be found on its web portal at www.PropertyInfo.com. Once submitted, the application enters a holding queue at the Clerk’s office. When the couple arrives at the office, the Clerk can retrieve the form from the queue. The couple simply presents their paperwork, including proof of identification, and signs the application for the Clerk to issue the marriage license.
Stover said the move to place marriage license forms on line is just one of many improvements being developed by staff in the Clerk’s office in the last year, after they evaluated processes and brainstormed ways to simplify, reduce time or reduce costs in order to take advantage of new technology and better serve customers. Los Alamos County is the second county in the state to offer this new service.
“I am very proud of our staff in the Clerk’s office,” Stover said, “They are the front line staff providing customer service, and that means they are the experts when it comes to having the knowledge about the volume of requests we receive, and what that means when it comes to processing forms and applications. Because of their experience, we have been able to target areas for noticeable improvements to the public, and I look forward to working with them to expand our efforts in this area in 2014.”
Stover added that couples without home computer or Internet access can still visit the Clerk’s office to complete the application and submit it to the Clerk.
