Los Alamos Medical Center (LAMC) has been providing compassionate care, close to home for more than 60 years. In continuing to build on that legacy of care and service, LAMC has initiated a renovation of the main lobby at 3917 West Road.
In addition to upgrading the look of the lobby, the project will significantly improve patient privacy, flow and comfort.
“Our top priority is to improve customer service and ensure that our guests have a positive, enjoyable experience,” said Feliciano Jiron, Chief Executive Officer of LAMC. “Our patient’s experience begins before they walk through our front doors. We want them to feel comfortable and welcome, and we want them to have a sense of security and know that their privacy is paramount.”
The renovation will include updating the lighting, flooring, furniture, and wall paint. In addition, the current registration booths will be reconfigured into offices with doors that close to increase patient privacy.
During the renovation parking will not be affected, and the main entrance to the hospital will remain open. Guests will still check in at the front reception desk. At that point individuals requiring registration or financial services will be directed to the appropriate registration location. “We are working hard to minimize the inconvenience to our patients,” said Richelle Fry, Director of Patient Financial Services. “This has been a fantastic team effort. We’re very pleased with the front line employees who are dedicated to providing great customer service during this improvement project.”
According to Carlos Branch, Director of Plant Operations, the price tag for the entire renovation is $158,000, and includes approximately 4,056 square feet. The renovation project is scheduled to be complete by Dec. 31.