About two years ago, my husband and I bought a Lazy-Boy Recliner from CB Fox in Los Alamos.
Recently, the foot rest broke. I contacted CB Fox to find out how I could get the chair repaired. Someone from the store came to my home to look at the chair and figure out what part was needed. The part was ordered, and CB Fox arranged to come pick up the chair and take it to their store.
They fixed the chair and returned it to my home the same day. I was not charged for the part, labor, or transporting the chair to/from the store.
Great Customer Service from a local merchant.