DPU Kicks Off Customer Survey


Officials with the Los Alamos Department of Public Utilities are encouraging customers to devote 10 minutes to rate the DPU’s performance in providing electric, natural gas, water, and wastewater services. The seventh biennial customer satisfaction survey is kicking off this week.

An independent firm, Southwest Planning & Marketing is conducting a phone survey with some online options. Data from DPU’s residential and commercial customers will be compiled, interpreted and presented in a report. DPU will post the report in June on the DPU website www.losalamosnm.us/government/departments/utilities/ and make it available in its office located at 1000 Central Avenue, Suite 130, Los Alamos.

Information provided by customers is used by the DPU to plan for future improvements and enhancements. “I hope our customers will take the time to participate in the satisfaction survey,” Utilities Manager Timothy Glasco said. “Our customers are important to us. We want to ensure that we are meeting their current and future utility service needs, while providing exceptional customer service.”

For additional information or questions, contact the DPU at 505.662.8333 or CustomerCare@lacnm.us.