With the recent snowfall in Los Alamos, officials with the Department of Public Utilities remind customers to maintain access to meters and that meters are cleared of snow and ice. This will ensure that DPU can bill customers on actual meter reads rather than estimating reads.
Meter Technician Supervisor Edgar Castillo asks customers to check gates if meters are in the backyard.
“Make sure that the gate can open and close without obstruction of snow and ice,” Castillo said. “Clearing your meters of snow and ice assists the meter reader to get an actual read for an accurate bill.”
According to Castillo a series of bills were generated during the last week of December with estimated reads.
“Bills with estimated reads will be corrected before the next billing cycle, provided the meter technician can get to and read the meter,” he said.
More importantly, snow and ice on the natural gas meter can be dangerous. Castillo points out that if snow and ice block the vent on the meter’s regulator, gas could be expelled back into the home.
“Use a broom instead of a shovel to clear snow off the regulator, meter and associated piping,” Castillo said.
If customers smell gas, Castillo instructs them to immediately call the Customer Care Center at 505.662.8333 8 a.m. to 5 p.m. Monday through Friday and after hours the Los Alamos Police Department at 505.662.8222.