County Installs 311 Customer Care Center Drop Box For After Hours Payments

A secure drop box for accepting after‐hours payments for utility bills and other obligations was installed last week on the west side of the Municipal Building at 1000 Central Ave. Courtesy/LAC

COUNTY News:

A secure drop box for accepting after‐hours payments for utility bills and other obligations was installed last week on the west side of the Municipal Building at 1000 Central Ave.

The secure drop box is cleared Monday through Friday at approximately 3 p.m. and payments received there are posted the same day, according to 311 Customer Care Center Supervisor Catherine Crane. Customers are advised to refrain from leaving cash payments in the after‐hours drop box.

The Los Alamos Department of Public Utilities hosts the 311 Customer Care Center (311CCC) on behalf of Los Alamos County. In addition to managing customer service and information for all manner of utilities’ operational, billing and and safety issues, the 311CCC also issues certain permits (Lemon Lot, Overhead Banner), collects property tax payments, handles cemetery plot purchases, and advises citizens on an array of inquiries ranging from construction projects to recreational opportunities to weather forecasts.

The 311 Customer Care Center can be reached at 505.662.8333 or by dialing 311 from landlines, or via email at 311@lacnm.us.

LOS ALAMOS

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