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New Hours For Customer Care Center Begin April 15

on April 10, 2019 - 9:44am
LAC News:
 
The Los Alamos Department of Public Utilities announces new hours for the Customer Care Center. Beginning Monday, April 15, the Customer Care Center will open at 8 a.m. but will close at 4 p.m. Monday through Friday.
 
According to Deputy Utilities Manager Robert Westervelt, the Customer Care representatives will still work a full 8-hour day. By closing the windows and turning the phones off at 4 p.m., staff is afforded time without interruption to research and respond to requests made throughout the day, process payments and follow-up on outstanding issues. 
 
“We believe this extra hour will allow us to provide better quality service to our customers,” Westervelt said.
 
For additional information, contact the Customer Care Center at 505.662.8333 or by email at CustomerCare@lacnm.us.

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