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Los Alamos County Announces Utility Billing Issues

on January 29, 2019 - 6:51pm


Officials with the Los Alamos Department of Public Utilities acknowledge that a problem occurred with the presentation of multiple utility bills that ran in January. These bills are displaying incorrect information as to the previous balance and the amount due.

The department is suspending bill processing activities for the rest of this week to work with its vendor to correct the issue.

“We apologize for this inconvenience,” Deputy Utilities Manager Bob Westervelt said. “Staff is committed to work with the vendor to correct this matter as expeditiously as possible.” 

In the meantime, Westervelt indicates that if customers are concerned about the amount that is owed on a bill, they are encouraged to call the Customer Care Center at 505.662.8333, 8 a.m. to 5 p.m., Monday through Friday.

About the DPU

The Department of Public Utilities (DPU) operates the county-owned electric, gas, water and wastewater systems under the jurisdiction of the Board of Public Utilities. The Board meets at 5:30 p.m. every third Wednesday of the month in Council Chambers at 1000 Central Ave. in Los Alamos. The DPU is funded by rates paid for electric, gas, water and wastewater services and auxiliary fees, and has provided the community with these services for more than 50 years. | 505.662.8333 |