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Letter To The Editor: Thank You For The Best Customer Service Ever

on October 11, 2017 - 12:22pm
Los Alamos
Often you hear stories about something good resulting from a terrible situation. This is one of those stories. My family and I had a terrible experience when a car we purchased needed repaired.
However, during the course of this experience we were given a gift. The gift was being referred to Chevy, Cadillac of Santa Fe, NM.
This dealership is incredible.
Their teamwork and attention to detail enables them to provide the highest level of customer care. We are very grateful for all of their assistance over the last four months. Chevy, Cadillac of Santa Fe welcomed us as "their customers" and went above and beyond to take care of us. As a result, in honor of our  anniversary on Aug. 8, 2017, we purchased a new truck. We would like to thank a few of the people who have helped us through this process.
We apologize to anyone we may have forgotten to mention.
Thank you,
Owner, Dan Cooper 
New Car Sales Manager, Robert Nelson
Service Manager, Robert Johnson
Sales Consultant, Fran Aquino
Cadillac Service Consultant, Joe Gonzales
Sales Manager and Mark of Excellence Award Winner, Glen Wilhite
Finance, Joey Kapala
Parts Specialist, Charles Lury
Bilingual Sales Consultant, Jeanette Rodriguez
Sales Consultant, Charles Julien
Sales Consultant, Joe Mannila
Reception, Antoinette
If you are in the market to buy a car, please visit Chevrolet, Cadillac of Santa Fe, NM. Being treated in an honest, fair, and respectful manner is what everyone deserves.
Joe Cordell is a planning engineer, musician and music studio producer. He has a mobile recording studio ( He has traveled extensively and resided overseas for the majority of his life. He met the love of his life, Lynette, while living in Dhahran, Saudi Arabia as a teenager. They reside in Los Alamos with their son Dylan, a fulltime college student.